Account & Billing

Cancelling Your Subscription

Cancelling Your Subscription To cancel your flexvid.io subscription, click here (mailto:[email protected]?subject=I) and fill in the appropriate fields. Cancellations that fall within the 14-day refund period will be issued a refund via Stripe. If you are past the 14-day refund period, your account will remain active until the end of the current billing cycle. Note that cancelled subscriptions will result in deleted accounts, along with all videos, settings, and analytics. We a...

Updating Your Billing Preferences

Updating Your Billing Preferences To access your billing preferences, you will need to log into our Customer Hub, which is hosted outside of the flexvid.io platform. To log in your flexvid.io Customer Hub, click here (https://checkout.ontrepreneuracademy.com/updateinfo/). Once there, enter the email address you use to log into your flexvid.io account. You will be emailed a 1-click link to log into your Customer Hub. There is no need to remember usernames or passwords for your Customer Hub. ...

Downloading Your Invoices

Downloading Your Invoices All of your invoices are emailed at the beginning of each billing period and may be downloaded by clicking 'Download PDF' at the bottom of the email. Please make sure to whitelist '[email protected]' to ensure that receipts don't go to spam. To access your invoices online, you will need to log into our Customer Hub, which is hosted outside of the flexvid.io platform. To log in your flexvid.io Customer Hub, click here (https://checkout.ontrepreneuracademy.co...